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Retail Skills Level 2
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To achieve this qualification, candidates must achieve 6 units made up of:
1 mandatory unit and
5 optional units
You must achieve the following Mandatory unit:
Unit E.19: Work effectively in your retail team
you must achieve a further five units. At least four of these must be chosen from the following units at Level 2:
Sales:
Unit C.3: Help customers choose products in a retail environment
Unit C.4: Maximise product sales in a retail environment
Unit C.5: Provide information and advice to customers in a retail
environment
Unit C.6: Demonstrate products to customers in a retail environment
Unit C.12: Promote loyalty schemes to customers in a retail
environment
Stock Management :
Unit B.3: Receive goods and materials into storage in a retail
environment
Unit B.4: Put goods and materials into storage in a retail
environment
Unit B.6: Process customer orders for goods in a retail environment
Product Expertise:
Unit B.9: Prepare products for sale to customers in a retail
environment
Unit B.10: Process bake-off products for sale in a retail environment
Unit B.11: Process fish and shellfish for sale in a retail environment
Unit B.12: Process greengrocery products for sale in a retail
environment
Unit B.13: Finish meat products by hand in a retail environment
Unit B.17: Contribute to dough production control and efficiency
Unit B.18: Select, weigh and measure dough ingredients
Unit B.19: Hand divide, mould and shape fermented doughs
Unit B.21: Maintain food safety while working with food in a retail
environment
Unit C.11: Assemble retail products while working with food in a
retail environment
Unit C.17: Provide the lingerie fitting service in a retail
environment
Unit C.35: Promote beauty products to retail customers
Unit C.37: Help customers to buy National Lottery products in a retail
environment
Merchandising:
Unit B.5: Keep stock on sale at required levels in a retail
environment
Visual Merchandising:
Unit C.2: Display stock to promote sales to customers in a retail
environment
Unit C.18: Follow guidelines for planning and preparing visual
merchandising displays
Unit C.19: Follow guidelines for dressing visual merchandising
displays
Unit C.20: Order graphic materials for visual merchandising displays
Unit C.21: Dismantle and store visual merchandising displays
Unit C.22: Make props for visual merchandising displays
Unit C.23: Put visual merchandising displays together
Finance & Administration:
Unit C.8: Process payments for purchases in a retail environment
Unit C.9: Process payments and credit applications for purchases in a
retail environment
Unit C.10: Process cash and credit transactions in a retail
environment
Unit C.36: Follow point-of-sale procedures for age-stricted products
in a retail environment
Customer Service:
Unit B.7: Process returned goods and materials in a retail
environment
Unit D.1: Give customers a positive impression of yourself and your
organisation
Unit D.2: Support customer service improvements
Unit D.3: Resolve customer service problems
Organisational Effectiveness:
Unit E.6: Help to maintain health & safety in a retail environment
Unit E.7: Help to keep the retail unit secure
Note: Only 1 unit can count towards the qualification when chosen
from:
- Any Level 3 unit (with the exception of E.8)
- Level 1 units - B.8 or B.20
- Customer Service units - Level 2: D.1, D.2, D.3
- Level 3: D.5, D.6, D.7, D.8, D.9
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