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Team Leading Level 2
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To achieve a full award, candidates must complete:
4 mandatory units and 2 optional units (six units in total)
The candidate must complete the following 4 Mandatory Units: Unit A1: Manage your own resources Unit B5: Provide leadership for your team Unit D1: Develop productive wotking relationships with colleagues Unit E5: Ensure your own actions reduce risks to health & safety
The candidates must complete TWO of the following optional units:
Unit C1: Encourage innovation in your team Unit D5: Allocate and check work in your team Unit D7: Provide learning opportunities for colleagues Unit F5: Resolve customer service problems Unit F7: Support customer service improvements
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