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Retail Skills Level 3 (Management)
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To achieve this qualification, candidates must achieve 6 units made up of:
1 mandatory units and
5 optional units (including the choice of the specialist unit/route).
Candidates must achieve the following Mandatory unit:
Unit E.8: Work effectively in your retail organisation
The remaining three units must be chosen from the following units at Level 3:
Stock Management:
Unit B.14: Organise the receipt and storage of goods in a retail
environment
Unit B.15: Audit stock levels inventories in a retail environment
Product Expertise:
Unit B.22: Monitor and help improve food safety in a retail
environment
Sourcing:
Unit B.16: Source required goods and services in a retail environment
Merchandising:
Unit C.13: Maintain the availability of goods for sale to customers
in a retail environment
Management and Leadership:
Unit E.12: Plan, monitor and adjust staffing levels and schedules in
a retail environment
Finance and Administration:
Unit C.16: Evaluate the receipt of payments from customers
Customer Service:
Unit E.17: Monitor and evaluate the quality of service provided by
external suppliers to your customers
Only one unist can count towards the qualification when chosen from the following customer service units D.5, D.6, D.7, D.8 and D.9
Unit D.5: Organise the delivery of reliable customer service
Unit D.6: Imporve the customer relationship
Unit D.7: Work with others to imporve customer service
Unit D.8: Monitor and solve customer service problems
Unit D.9: promote continuous improvement in customer service
Organisational Effectiveness:
Unit E.11: Help to monitor and maintain the security of the retail
unit
Unit E.18: Monitor and maintain health & safety in a retail
environment
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