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Retail Skills Level 3 (Sales Professional)
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To achieve this qualification, candidates must achieve 6 units made up of:
1 mandatory units and
5 optional units (including the choice of the specialist unit/route).
Candidates must achieve the following Mandatory unit:
Unit E.8: Work effectively in your retail organisation
Candidates must achieve a further five units. At least four of these must be chosen from the following units at Level 3:
Sales:
Unit C.7: Process part exchange sales transactins in a retail
environment
Unit C.14: Provide specialist support in helping customers to make
purchases in a retail environment
Unit C.30: Develop individual retail service opportunities
Unit C.31: Provide a personalised sales and after-sales service to
your retail clients
Stock Management:
Unit B.14: Organise the receipt and storage of goods in a retail
environment
Unit B.15: Audit stock levels inventories in a retail environment
Product Expertise:
Unit B.22: Monitor and help improve food safety in a retail
environment
Unit C.38: Assist customers to obtain appropriate insurance
Sourcing:
Unit B.16: Source required goods and services in a retail environment
Merchandising:
Unit C.13: Maintain the availability of goods for sale to customers
in a retail environment
Management and Leadership:
Unit E.9: Help to manage a retail team
Unit E.12: Plan, monitor and adjust staffing levels and schedules in
a retail environment
Finance and Administration:
Unit C.15: Enable customers to apply for credit and hire purchase
facilities
Customer Service:
Unit E.17: Monitor and evaluate the quality of service provided by
external suppliers to your customers
NOTE: Only one unist can count towards the qualification when chosen
from the following customer service units D.5, D.6, D.7, D.8
and D.9
Unit D.5: Organise the delivery of reliable customer service
Unit D.6: Imporve the customer relationship
Unit D.7: Work with others to imporve customer service
Unit D.8: Monitor and solve customer service problems
Unit D.9: promote continuous improvement in customer service
Organisational Effectiveness:
Unit E.11: Help to monitor and maintain the security of the retail
unit
A maximum of ONE unit may be chosen from the following units at Level 2:
Product Expertise:
Unit B.10: Process bake-off products for sale in a retail environment
Unit B.11: Process fish and shellfish for sale in a retail environment
Unit B.12: Process greengrocery products for sale in a retail
environment
Unit B.13: Finish meat products by hand in a retail environment
Unit B.17: Contribute to dough production control and efficiency
Unit B.18: Select, weigh and measure dough ingredients
Unit B.19: Hand divide, mould and shape fermented doughs
Unit C.17: Provide the lingerie fitting service in a retail
environment
Unit C.35: Promote beauty products to retail customers
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